This Privacy Policy describes how PT Pulau Trinity Jaya ("we", "us", or "our"), the company behind KomodoDiving.com, collects, uses, and protects your personal information when you visit or use our website.
By using KomodoDiving.com, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect the following types of information:
Information you provide directly
- Account information — name, email address, and profile details when you create an account.
- Contact information — name, email, phone number, and WhatsApp number when you submit an enquiry through our lead generation form or contact form.
- User-generated content — reviews, ratings, photos, and marine life encounter reports that you choose to submit.
- Dive center information — business details provided by dive center operators during onboarding or profile management.
Information collected automatically
- Usage data — pages visited, time spent on pages, referral source, and interactions with site features.
- Device information — browser type, operating system, screen resolution, and device type.
- Location data — approximate geographic location based on IP address.
- Cookies and similar technologies — see our Cookie Policy for details.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve KomodoDiving.com and its features.
- Match you with dive centers based on your preferences and enquiry details.
- Facilitate communication between you and dive center operators via WhatsApp or email.
- Display your reviews, ratings, and encounter reports on the platform.
- Send you relevant communications about your enquiries or account.
- Analyse usage patterns to improve the user experience.
- Detect and prevent fraud, spam, or abuse.
3. Information Sharing
We do not sell your personal information. We may share information in the following circumstances:
- With dive center operators — when you submit an enquiry, your contact details and preferences are shared with the relevant dive center(s) to facilitate your booking.
- With service providers — we use third-party services to host, analyse, and operate the platform (see Section 6 below).
- For legal compliance — when required by applicable law, regulation, legal process, or governmental request.
- Business transfers — in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain certain information as required by law or for legitimate business purposes, such as resolving disputes and enforcing our agreements.
User-generated content (reviews, encounter reports, photos) may remain on the platform even after account deletion, unless you specifically request its removal.
5. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information.
- Object to or restrict certain processing of your data.
- Request a copy of your data in a portable format.
- Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at contact@komododiving.com.
6. Third-Party Services
We use the following third-party services to operate KomodoDiving.com:
- Supabase — database hosting, authentication, and file storage.
- Vercel — website hosting and content delivery.
- Google Analytics — website analytics and usage tracking.
- Google Tag Manager — tag management for analytics and marketing tools.
These services may collect and process data in accordance with their own privacy policies. We encourage you to review their respective policies.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of electronic storage or transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
KomodoDiving.com is not directed at children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 16, we will take steps to delete it promptly.
9. International Data Transfers
Your information may be transferred to and processed in countries other than Indonesia, including countries where our third-party service providers operate. By using KomodoDiving.com, you consent to such transfers.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of KomodoDiving.com after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
- Company: PT Pulau Trinity Jaya
- Email: contact@komododiving.com
- Location: Labuan Bajo, Flores, East Nusa Tenggara, Indonesia
